Q: Is it possible to cancel my order?
A: We provide full order cancellation, with a full refund (minus a 10% restocking fee), within 24 hours of your order being placed. After 24 hours, it's on a case by case basis (I understand that things come up and am willing to work with you.), but generally we will offer a credit to our store in the amount of your original purchase.
Q: My package was beat up/destroyed and the plant was damaged! What do I do?
A: Reach out to us so that I can help remedy this situation. I will file a claim with the shipper. Once the claim is approved, we can either send you the same plant if it's still in stock or offer you a credit towards a future purchase.
Q: I live in New Orleans and chose the local pick up option. What should I do?
A: Local Pickups are available and will be scheduled with Matt. He will work with you to find the best time to make the pickup. If You'd like local delivery, thats no problem! There is small fee for delivery in New Orleans. The fee goes up a little for areas outside of Orleans Parish. Please contact us before placing your order if you would like delivery so we can discuss this option.
Q: I received my plant but some of the leaves have yellowed during transit!
A: This is common for some plants during shipping, but with proper care should bounce back. If you think this is an issue that is more than normal plant shock please reach out to us so that we can help. Please provide detailed photos of the damage. This can also happen if a heat pack is not purchased when shipping plants in temperatures below 50F or shipping plant in extreme heat. We don't have the time to follow the weather around the country and cant be held liable for cold or heat damage.
We may request more specific photos that will need to be provided.
Q: I'd like to add some plants to a previous unfulfilled order. How do I do it?
A: Please, do not place multiple seperate orders and ask us to combine them to save on shipping. It is a lengthy process and we do not have the time available to do this. The best way to add on to an order is to send us an email with your order number and quantity of each plant that you'd like to add. We'll send you the total and then it can be sent via PayPal to us. We will then update your original order and send you an email with it for your records.
Q: What is your refund policy?
A: We will provide refunds if plants arrive dead (not due to USPS neglect) or are not as advertised (in which case we'll need you to send the plant back to us). We cannot provide refunds after 24 hours. If your plant begins to yellow or show signs of stress or shock after 24 hours, get in touch with us and we can provide care tips. Refunds after 24 hours are on a case by case basis. Please reach out to us immediately with any concerns!
If we do allow a refund the plant must be returned in the condition it was received and in the original packaging. The plant must be secured properly in the box similarly to how we sent it out.
Q: What days do you ship orders?
A: Currently we are shipping Monday, Tuesday and Wednesday. If you haven't received tracking information after 5 business days, please get in touch with us for an update. If you need a package shipped overnight, express or need signature confirmation or anything else of that sort, please send us a message so we can work with you.
Q: I noticed that i'm being charged Louisiana and Parish sales tax, what gives?
A: We are required by law to collect taxes on every online sale that ships within Louisiana, which includes a 4.45% Louisiana state tax and whatever tax rate your particular Parish levies.
Q: My package has been in USPS system for over a week with no updates. What do I do?
A: Unfortunately, there isn't much we can do once your package has been dropped off at the post office. You'll need to contact USPS. Any damages due to delayed or mishandled packages cannot be refunded by us unless a claim is filed and approved via USPS.
Q: I chose USPS Priority Express, UPS Overnight, UPS 3 or 2 day air but my package still hasn't been sent!
A: We ship Monday, Tuesday and Wednesday. If you order on any of those days, your order will go out the same day or the next day. If you order after 12pm CST on Wednesday your order will go out the following Monday. Those package services are described by the carriers as to how fast your package will arrive to you once it's in their hands.